Shipping & Returns

Ordering

You can order by Internet or by phone for shipping from our warehouse or set up for “Will Call” from our showroom. Orders for same day will call need to be placed 2 hrs prior to pick up time.

Note; Orders cannot be canceled through e-mail. Please call our office at (415) 686 9424 between the hours of 10:00 am – 5:00 pm (PST), if you wish to cancel an order. Cancellation requests will only be accepted if the order has not shipped.

Shipping

*Phone in orders received by 2pm (PST) with verified payment will ship same day.

*Bay Area Tattoo Supply, LLC does NOT ship to P.O. boxes.

*No C.O.D.’s.

*Customers are responsible for any additional charges in case(s) of missed delivery, re-delivery and refused or damaged packages.

International Shipments:

Shipments for International orders will be calculated prior to checkout.

Please note; customer is responsible for any and all additional fees that may accrue during international shipping (customs, duties, brokerage fee, taxes, etc.). All International orders will be shipped via UPS or USPS (United States Postal Service).

UPS Delivery:

UPS delivers Monday – Friday 7 am – 7 p.m. Transit times exclude Saturdays, Sundays and all major Holidays.

NOTE: Delivery can be expected in 2-10 business days of transit time after shipment for a total estimated delivery time of 3-12 days. Many orders are received earlier.

Bay Area Tattoo Supply, LLC is not responsible for service transit times (UPS and USPS). This information is provided by the carrier and excludes weekends and holidays.

Note that transit times may vary, particularly during peak periods. Orders usually ship within 2 business days of receiving cleared payment from online orders. Orders are updated by e-mail. Please be sure to enter your email address accurately when ordering as this is how Bay Area Tattoo Supply, LLC will be sending you your tracking number or order updates. Thank You.

Return Policy

WE DO NOT ACCEPT ANY RETURNS ON INK, NEEDLES or ANY PRODUCT THAT HAS BEEN STERILIZED.

Bay Area Tattoo Supply, LLC (a.k.a. BATS) has a great return policy and we will exchange any merchandise returned within 14 days of purchase for replacement. We accept returns on machines, power supplies and other Non-Disposables up to 14 days after purchase for any reason, defective or not. Returns must be in new and original condition and returned with the manufacturer’s original packaging, including tags and labels. No modified items(s) returns will be accepted. In the case of non shipping or non shipment related damaged merchandise, Bay Area Tattoo Supply, LLC reserves the right to review and deny claim for return of said damaged items. In all cases, any items returned to Bay Area Tattoo Supply, LLC must have a Return Merchandise Authorization Number.

Please contact the Support Department at: support@bayareatattoosupply.com for an RMA number. Include your name, the address the package was originally shipped to and a description of the item(s) you wish to return. Returns without an RMA number written on the outside of the shipping package will not be accepted.

ALL RETURNS MUST INCLUDE RMA NUMBER, ORIGINAL RECIEPT OR PACKING SLIP AND ORIGINAL PACKAGING. NO EXCEPTIONS.

Feel free to call us at 1(415) 686 9424, or e-mail us if you have any questions regarding returns.